Who We Are
We are an independent financial advisory firm offering unbiased recommendations. At PM Independent Financial Services, our clients’ needs are our top priority. We believe in building strong, positive relationships, working closely with each client to help them achieve and fulfil their goals.
Our team is made up of Peter Meadway, and his daughter, Lianne Meadway, both of whom are professional and passionate individuals. We bring together deep industry knowledge, technical expertise, and creativity to deliver affordable, high-quality independent financial advice to all our clients. It’s essential to seek professional guidance from trusted advisers.
Terms of Business
We provide our Client Agreement and details about our services and fees to clients before any business is conducted, ensuring a clear and mutual understanding of the relationship between the client and our firm.
If you would like more information regarding this, please get in touch.
Treating Customers Fairly
Treating Customers Fairly (TCF) is a regulatory principle by the Financial Conduct Authority (FCA) in the UK that requires financial firms to put customers at the heart of their business and ensure fair treatment at all stages of the customer relationship. Introduced as part of the FCA’s retail regulatory agenda, TCF aims to foster transparency, trust, and integrity across the financial sector, encouraging firms to prioritise customer welfare.
PM Independent Financial Services fully supports the Financial Conduct Authority TCF initiative, and believe we satisfy the six consumer outcomes which are summarised below:
- Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Products and services marketed and sold in the retail market
are designed to meet the needs of identified consumer groups and are targeted accordingly. - Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
- Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Consumer Duty
The Consumer Duty is a regulatory initiative introduced by the Financial Conduct Authority (FCA) to set higher standards for firms offering financial products and services in the UK. Its goal is to ensure that businesses prioritise the best interests of consumers, leading to fairer outcomes across the industry. This duty is part of the FCA’s push toward a more customer-focused financial sector, aiming to improve trust and transparency between firms and their clients.
The Consumer Duty sets a higher benchmark for accountability and customer care, expecting firms to monitor, assess, and prove they are fulfilling these standards effectively.
At PM Independent Financial Services, we believe we successfully deliver on the four outcomes:
- Products and Services: Firms must ensure that products and services are designed to meet the needs of their target customers and are delivered with clear, fair terms.
- Price and Value: Products should offer fair value, meaning that the price paid reflects the benefits received by the consumer.
- Consumer Understanding: Information provided to customers must be clear, timely, and understandable, empowering them to make informed choices.
- Consumer Support: Firms must ensure customers receive adequate support, helping them use products and services as intended and address any issues they encounter.